Support
Support
Choose what you need help with.
Color Replace user guide
Installation and how to use it
Resend your license key
Lost your key or can't find the email
Manage your license
Deactivate a computer you no longer have
Contact
Questions before buying, bug reports and more
FAQ
- The panel doesn't appear
- Restart Illustrator after installing, then open the panel from Window > Extensions. If it still doesn't appear, run the installer again.
- I got a new computer and no longer have the old one
- Deactivate the old computer from Manage your license, then enter your key on the new computer.
- Can I use it on both Mac and Windows?
- Yes. One license key can be activated on up to 2 computers, Mac and Windows combined (for example, a Windows PC at work and a Mac at home).
- The panel says "License check required"
- The computer hasn't connected to the internet for more than 30 days since the last check. Reopen the panel while connected and it will be checked automatically.
- How do I update?
- When a new version is out, a notice appears at the top of the panel. Click "Download" and run the installer. Your license carries over.
- I need a receipt
- You can download a receipt from the email Stripe sends after payment. If you can't find it, please contact us.